“be Better” Tips for Everyone
The Biggest Concern of any organisation should be . . .
by Simranjit Walia The Biggest Concern of any organisation should be when their most passionate people become quiet. In complete sync with the thought process and quite a meaningful “one liner” that has much deeper meaning. Work place is social place and in a social atmosphere “silence” can transpire into both negative or positive vibes.…
Read More7 customer service principles that can change your business
by Jasmine N. Onyemachi Remember when the company was king? Today it’s the customer that wears the crown — and customer service has become a key driver of business success. So let’s stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Here…
Read MoreLeadership development activities – How to Lead People
A veritable leader attracts followers. Authenticity in a leader allows trust to be built and maintained. Showing who he really is, his followers know what to expect from him and can rely on him, come hell or high water. A leader must project fearlessness in facing challenges. A leader must stand firm even in the…
Read MoreHow to Make Feedback Feel Normal
by Joseph Grenny I’ve spent much of my career teaching people how to have “crucial conversations.” In the work place, most crucial conversations are about feedback – the process of helping others improve by pointing out deficiencies in their behavior or work. I’ve realized lately that a lot of my work could have been avoided…
Read MoreBalancing Life and Work: Every Nurse’s Dream
By Howard Walker A nurse is loyal to her patients and coworkers. While prioritizing work, it becomes difficult for her to meet the needs of her family. Being devoted to one’s career is a good thing, but not at the cost of one’s family. So, if you are a dedicated nurse, here are some quick…
Read MoreThey Don’t Even Say ‘Hi’ To Me When I Come To Work
By Susan Saldibar Building great workplace cultures represents a huge opportunity for the senior living sector. But is anyone doing something about it? Sobering Numbers By 2050 the population of seniors living in the U.S. will double. That’s good news for senior living providers. Except that we will need about 1.2 million workers by 2025…
Read MoreDon’t Let A Bad Boss Break Your Spirit
by Liz Ryan Dear Liz, I love your advice! Thank you for understanding that going to work can be emotionally draining sometimes. That’s the situation I am in right now. I used to love my job, but I hate it now because I can’t stand my boss. She is extremely personal and vindictive. She is an…
Read MoreSix Questions to See If You Have Schedule Control
BY JIM SCHLECKSER As part of my job, I talk to hundreds of CEOs every year trying to identify the elements that separates great leaders from average ones. One thing that all great CEOs have in common is that they have control over their calendar. To put that another way, the great CEOs take control…
Read MoreThe Single Most Poisonous Factor in the Workplace Today
by Ben Judah The most important commodity at any work environment is the people. Without a motivated, well trained and talented team behind it, even the best technology will falter and fail. Companies such as Google, Facebook and Netflix have pushed the boundaries on working conditions to attract new employees, with impressive catering, unlimited holidays and…
Read MoreHow to Deal with Verbally Abusive Patients
We’ve been there. The patient is incredibly rude, demeaning, or even saying sexually explicit things to you. Patient satisfaction has been preached to you constantly.. but what do you do when the patient crosses the line? I’ve had quite a few experiences of all of the above. I felt helpless until I figured out the…
Read More
