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Delivering innovation: Technology advances the restaurant industry

Posted 10.16.2023

Taking orders at the drive-thru Technology is rapidly changing the way restaurants operate on-site, online, in corporate HQs, and throughout the supply chain. Restaurants of every size and style are adopting apps, software, robotics, and artificial intelligence to take on the tasks that take up time, freeing teams to focus on their core purpose: delivering a great customer experience.

The Association’s month-long tech series covers the practical applications of technology in restaurants, from the basics and promise of AI to tech in the supply chain, customers’ tech preferences, and tech-enabled location-based marketing that personalizes operators’ engagement with customers.

Hospitality will always be the foundation of our industry. The right technology integrations can help us enhance the customer experience, improve operational efficiencies, and manage risks. Source: National Restaurant Association.

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