What If Your Team Was All A-Players?

By Dean Sippel Not everyone on a team can be an A player, right? Steve Jobs, among others, would say, “Wrong!” “The Mac team was an attempt to build a whole team like [Woz], A players,” Jobs described. “People said that they wouldn’t get along, they’d hate working with each other. But I realized that…

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How to Deal with Verbally Abusive Patients

We’ve been there.  The patient is incredibly rude, demeaning, or even saying sexually explicit things to you.  Patient satisfaction has been preached to you constantly.. but what do you do when the patient crosses the line? I’ve had quite a few experiences of all of the above.  I felt helpless until I figured out the…

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Should I Tell My Co-Worker She’s About To Get Fired?

By Liz Ryan Dear Liz, I have a pretty good job, but some of the managers here are very political and untrustworthy. The worst manager in our division, “Bob,” has been known to stab employees in the back before. One of my best work-friends, Cyndi, works for Bob. The truth is that Bob should work for Cyndi…

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CCRCs Push Salaries Higher as Comeback Continues

by Tim Mullaney Pay continues to rise for management-level employees at continuing care retirement communities (CCRCs) around the nation, with an average annual increase of 2.70% between last year and this year. That eclipses the 2.63% average increase for CCRC management positions between 2014 and 2015. The statistics come from the Hospital & Healthcare Compensation…

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Five Red Flags That Scream ‘Don’t Hire This Person’

Dear Liz, I enjoyed your column “I Would Never Hire a Candidate Who Did This” and I fully support your advice to Hank. I manage a 14-person team and I can’t imagine why any manager would need to know a job-seeker’s complete job history just to make a hiring decision. Speaking for myself, I’d rather…

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7 Ways To Sound, Look And Feel More Powerful At Work

I’m going to give it to you straight: You’re probably not being assertive enough at work. But don’t get down on yourself. It’s because you’re conditioned and discouraged not to be. Just type “women” and “assertive” into a search engine and you’ll find one piece of research after the next showing that when women are…

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How is Your Phone Etiquette?

Ring, ring, ring… It’s for you! In a world of texting and email, phone etiquette has fallen by the wayside. Slang and casual conversation is okay with friends and family, but it doesn’t fly with employers or other professionals. If you want to be taken seriously you might want to examine your phone etiquette. As…

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