Senior Director of Service and Hospitality Khalilah Cooper on Learning from the Brand’s Operators

When the pandemic wiped out dine-in business early in 2020, Chick-fil-A didn’t require any big evolution with its service model, as it already relied heavily on drive-thru. But the company still invested in protecting its industry-best hospitality and creating a smooth drive-thru experience using technology. Khalilah Cooper, the brand’s senior director of service and hospitality,…

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Chipotle is Rethinking its Relationship with Digital Influencers

Chipotle Mexican Grill, which has been an innovator in its use of TikTok for several years, announced Thursday it’s turning to the video-sharing platform to find an influencer to work with the chain on its digital strategy. With the launch of the inaugural Chipotle Creator Class, which includes viral stars and digital creators such as…

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Popular Spicy Chicken Eatery Announces Huge Expansion Into N.J.

Dave’s Hot Chicken, a popular spicy chicken eatery based in California, has announced a huge expansion into New Jersey. The company said it will open 14 restaurants throughout Bergen, Essex, Hudson, Passaic, and Union counties. The exact locations and opening dates have yet to be announced. “The New Jersey-New York (area) is very important to…

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Guy Fieri’s Cherokee Kitchen + Bar to Open Inside Harrah’s Cherokee Casino Resort

Harrah’s Cherokee Casino Resort announced the newest addition to their food and beverage roster from famed chef and restauranter, Guy Fieri. Opening in conjunction with the resort’s brand new 725-room hotel tower and 83,000 square foot convention space, Guy Fieri’s Cherokee Kitchen + Bar will begin taking guests to Flavortown with tasty twists on comfort…

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PerkinsV Debuts New Virtual Concept, Bakery by Perkins

Perkins Restaurant & Bakery is debuting its bakery-only delivery concept on DoorDash and Uber Eats, allowing consumers to order favorites from Perkins famous bakery with just the click of a button. The concept was tested at locations in Florida and Minnesota for several months and will be in all corporate-owned locations by the end of…

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McDonald’s Says Nearly all its Paper Packaging from Sustainable Fiber

The Chicago-based global burger chain said in its annual sustainability report that in 2020 99.6% of the paper bags, food wrappers, napkins, cup carriers and other fiber-based materials it used to package meals for customers came from recycled or certified sustainable fiber sources, up from 92% in 2019. Many restaurant chains are working to reduce…

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