Murphy Elevated to President of Dunkin’ Americas

Scott Murphy, formerly chief operating officer of Dunkin’ U.S., has been elevated to the role of president of Dunkin’ Americas for Dunkin’ Brands Group, Inc. He assumes the responsibilities from David L. Hoffmann, who remains chief executive officer of Dunkin’ Brands. A 15-year veteran of the company, Mr. Murphy in his new role will oversee…

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McDonald’s Promotes Ian Borden to New international President Role

McDonald’s Corp. has named Ian Borden, left, to the position of president of the company’s international division, an expanded role created in the aftermath of the firing of Steve Easterbrook. The new role comes after Joe Erlinger was named McDonald’s USA president after Easterbrook’s abrupt exit last month. Erlinger was previously president of international operated markets. He…

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18 States Call for Keeping the 80/20 Tip Credit Rule

The attorneys general of 18 states and the District of Columbia have blasted a proposed change in the way restaurants determine when they’re obliged to pay servers and other tipped employees the full minimum wage instead of taking a tip credit, saying federal regulators’ planned discontinuation of the 80/20 guideline would be illegal. In a…

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Serious Issues Between McDonald’s Franchisees

McDonald’s black franchisees are choosing to leave the chain, Business Insider reported. In 2008, there were about 304 black franchisees at the chain and in 2017, there were 222. The average cash flow of black franchisees is much less than the average cash flow of all of the chain’s restaurants, the report said, citing franchisees,…

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4 operations Trends to Expect in 2020

Reusables will see more widespread adoption: It’s been well over a year since plastic straws were at the epicenter of sustainability debates, and in that time the lens has widened considerably to include, well, pretty much everything else that might hold a takeout meal. Single-use takeout containers, cups and utensils are all under increased scrutiny.…

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Restaurants Kept Adding Jobs in November

The restaurant industry added 25,300 jobs in November, or nearly 1 out of every 10 new jobs in the economy, as the business continues to expand with little sign of a slowdown. New U.S. Labor Department data released Friday shows that the industry now employs 12.3 million people, up more than 300,000 over the past year.…

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Global Food-Delivery Battle Heats Up With $4 Billion Deal

European food-delivery giant Delivery Hero has agreed to buy a South Korean rival for $4 billion, heating up the global battle to meet growing consumer demand for delivered meals. Online food-delivery businesses around the world are joining forces and attracting investment as more consumers opt to have their meals brought to their homes or offices,…

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Innovating your Business Means Thinking Around the Box too

The National Restaurant Association’s Restaurant Innovation Summit keynoter David Robertson, MIT senior lecturer, consultant and student of innovation, explained the big power of little ideas and the concept of a “third way” of innovating that’s not inside the box, not outside the box, but around the box. It’s the credo behind his approach to innovation…

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Cracker Barrel Downsizes with Tiny Store Promotion in NYC

Cracker Barrel Old Country Store Inc. is celebrating its 50th anniversary by taking a tiny-sized store to the streets of New York before it launches its first sponsorship of a float in Thursday’s annual Macy’s Thanksgiving Day Parade. “As we celebrate our golden anniversary, this is a big moment for Cracker Barrel, and we wanted…

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