Employers
The Biggest Concern of any organisation should be . . .
by Simranjit Walia The Biggest Concern of any organisation should be when their most passionate people become quiet. In complete sync with the thought process and quite a meaningful “one liner” that has much deeper meaning. Work place is social place and in a social atmosphere “silence” can transpire into both negative or positive vibes.…
Read MoreWhy more hospitals are turning to remote pharmacy solutions to ensure patient satisfaction and protect the bottom line
Written by Tamara Rosin “Doing more with less” has become the new standard practice for hospitals and health systems. At the same time, clinical teams and staff are held increasingly responsible for improving the quality of care, outcomes and the patient experience. The hospital pharmacy in particular has adopted a wider range of responsibilities since…
Read More7 customer service principles that can change your business
by Jasmine N. Onyemachi Remember when the company was king? Today it’s the customer that wears the crown — and customer service has become a key driver of business success. So let’s stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Here…
Read MoreHow to Make Feedback Feel Normal
by Joseph Grenny I’ve spent much of my career teaching people how to have “crucial conversations.” In the work place, most crucial conversations are about feedback – the process of helping others improve by pointing out deficiencies in their behavior or work. I’ve realized lately that a lot of my work could have been avoided…
Read MoreThey Don’t Even Say ‘Hi’ To Me When I Come To Work
By Susan Saldibar Building great workplace cultures represents a huge opportunity for the senior living sector. But is anyone doing something about it? Sobering Numbers By 2050 the population of seniors living in the U.S. will double. That’s good news for senior living providers. Except that we will need about 1.2 million workers by 2025…
Read MoreWhat If Your Team Was All A-Players?
By Dean Sippel Not everyone on a team can be an A player, right? Steve Jobs, among others, would say, “Wrong!” “The Mac team was an attempt to build a whole team like [Woz], A players,” Jobs described. “People said that they wouldn’t get along, they’d hate working with each other. But I realized that…
Read MoreHow to Bring Disruptive But Lasting Change in the Workplace
by Anurag Harsh When you want to change your circumstances, you have to commit fully. Action cannot wait. Taking the time to consider the pros and cons, to cook up a strategy, to weigh out the evidence is not precursor to change but rather a concerted effort to bring to life a reality that as of…
Read MoreAre ‘Stress Interviews’ Effective?
by Liz Ryan Shutterstock Dear Liz, I am not a supervisor at my job but a few months ago they sent me to interview training anyway. They want me to occasionally interview candidates for our department. I really liked the training. I sat through two fake and two real interviews within a few weeks of the…
Read More7 simple ways to improve communication and in doing so, improve the patient experience
We all know that good communication lies at the core of quality patient care, but what does good communication look (or sound) like and are you really sure that you’re practicing it? Here’s 7 areas to think about when it comes to having good communication with your patients… Use good manners Good manners may…
Read MoreThe Single Most Poisonous Factor in the Workplace Today
by Ben Judah The most important commodity at any work environment is the people. Without a motivated, well trained and talented team behind it, even the best technology will falter and fail. Companies such as Google, Facebook and Netflix have pushed the boundaries on working conditions to attract new employees, with impressive catering, unlimited holidays and…
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