10 Things Salespeople Should Never Say to a Customer

You’ve probably seen sales scripts before. These scripts show you exactly what to say to get a prospect’s business. But oftentimes what you shouldn’t say is just as important as what you should. There are countless phrases, words, and expressions salespeople use that are either ineffective or can completely turn the customer off. Of course,…

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A Harvard psychologist says people judge you based on 2 criteria when they first meet you

People size you up in seconds, but what exactly are they evaluating? Harvard Business School professor Amy Cuddy has been studying first impressions alongside fellow psychologists Susan Fiske and Peter Glick for more than 15 years, and has discovered patterns in these interactions. In her new book, “Presence,” Cuddy says that people quickly answer two questions when they first…

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Eight Bad Habits You Must Break To Be More Productive by Travis Bradberry

Nothing sabotages your productivity quite like bad habits. They are insidious, creeping up on you slowly until you don’t even notice the damage they’re causing. Bad habits slow you down, decrease your accuracy, make you less creative, and stifle your performance. Getting control of your bad habits is critical, and not just for productivity’s sake.…

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Warren Buffett Explains How He Conquered Stage Fright

“I had been terrified of public speaking. I couldn’t do it,” billionaire Warren Buffett admitted on an HBO documentary that chronicled his life. Buffett conquered his nerves by enrolling in a public speaking course. He knew that if he couldn’t speak in public, it would end his career. Overcoming his fear changed Warren Buffett’s life.…

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What Makes A Leader?

What makes someone a leader anyway? Such a simple question, and yet it continues to vex some of the best thinkers in business. We’ve written several books on leadership, and yet it’s a rare thing to actually pause to define leadership. Let’s start with what leadership is not… Leadership has nothing to do with seniority…

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